9/5/2023 0 Comments Fishdom customer supportIf you are seeing this message, then Alawar has made the difficult decision to shut down the gaming sections of the website. We want to thank you for playing the games and staying on the website! Confirm that your Time Zone is set correctly and then click OK.įor advanced information about sign in issues please visit Microsoft Support.20 years ago, we launched the website, which was loved by so many.Ī lot of you have visited it from the very beginning. Make sure that the date and time settings are configured to use your current date and time.Right click on the Time/Clock display in the bottom right corner of your screen, then select Adjust date/time.If the issue persists, make sure that the date and time settings on your computer are correct: If you're currently using Internet Explorer, try using Firefox or Google Chrome as your web browser. When done, close and re-open your browser.Click the Develop menu, then select Empty Caches.The Develop menu should now appear in the Safari menu bar. Check the box to Show Develop menu in menu bar, then close the window.Click on Advanced in the upper right corner of the new window. Click the Safari menu in the top left of your main window, then select Preferences.Make sure that the Obliterate the following items from: dropdown menu says the beginning of time.Check Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files.While in the Chrome browser, hold down the Ctrl and Shift keys on the keyboard, and press the Delete key.Check Browsing & Download History, Cookies, Cache, and Active Logins.Select History, then click on Clear Recent History.Make sure Temporary Internet Files and website files, Cookies and website data, and History are checked.Un-check the box next to Preserve Favorites website data.If the Tools menu is hidden, press the Alt key on your keyboard to make it appear.Click Tools at the top of your browser window.Most of the time, simply clearing the browser's cache and cookies will fix the problem.Ĭlick your browser in the list below for full directions: Sometimes, a web browser may get stuck in a loop or incorrectly display a webpage because it can't process website data known as cookies, or other information stored in its cache. Sign-in page not working, or you're being taken to the wrong page? You can then update the email address to one that has not been registered in our system. Once signed in, you will have full access to your account, games, and membership services. The email address does not need to be active. If you created an account that is assigned to an email address you no longer use, you can still sign in using that address. If you have created more than one account, using multiple email addresses, please sign in to each of these accounts separately. There is not a way to automatically merge multiple accounts and email addresses. All of your information, games, and membership rewards are associated with that particular account. Please do NOT include your full credit card number.Īn email address is required to set up a new account. First 4 and last 4 digits of the payment card on the account.To help us quickly locate your account, please provide the following: If you don't remember the email address for your Big Fish account, or if you created an account using the wrong email address, please contact Customer Support. In order to ensure that you receive your reset password, please add and your safe-senders list.įorgot your account email, or accidentally used wrong email address to sign up? If you do not receive a reset password, it's possible that our email was sent to the Spam or Junk folder of your inbox. Return to the Sign In page and sign in with the email address and the reset password.Check your email at the email address entered in step #3 above.Enter the email address associated with your account.If you forgot your password, follow the steps below to have a new password emailed to you: Note: make sure to click on Sign In directly instead of pressing the Enter key if there is trouble signing into the Big Fish Games app Enter the password you created for your account.Enter the email address that you used to create your account.Make sure you're filling out the form on the right, labeled Sign In.Sign-in page not working, or you're being taken to the wrong page?Ĭlick here to go to the Sign In page, then follow these steps:.Forgot your account email, or accidentally used wrong email address to sign up?.Make sure you're using the correct account information, or try requesting a new password.Ĭlick a question below to jump to an answer: Most sign in problems happen when the wrong email address or password is used to sign in.
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